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Posted: September 12th, 2024
Question description
Visualize yourself as an executive at Target. Develop a policy to empower customer service desk associates to resolve customer problems, including the limits to their empowerment.Your response should be at least 200 words in length.In-text and reference citations are required for all written responses. DuBrin, A. J. (2009). Human relations: Interpersonal job-oriented skills (10th ed.). Upper Saddle River, NJ: Prentice Hall. Chapter 13: Customer Satisfaction Skills
Chapter 14: Enhancing Ethical Behavior
Supplemental Reading: See Study GuideResearch the Websites of two major corporations in different industries (examples: manufacturing, retail, transportation, utilities, healthcare, communication). What conclusion do you reach about whether an environmentally conscious (or green) person would fit in these companies?Your response should be at least 200 words in length.In-text and reference citations are required for all written responses. DuBrin, A. J. (2009). Human relations: Interpersonal job-oriented skills (10th ed.). Upper Saddle River, NJ: Prentice Hall. Chapter 13: Customer Satisfaction Skills
Chapter 14: Enhancing Ethical Behavior
Supplemental Reading: See Study Guide
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