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Posted: June 23rd, 2022

Theory determine the best options for resolving conflict

Using Conflict Theory determine the best options for resolving conflict.Emotional Intelligence and Dispute Mediation in Escalating and De-Escalating Situations suggestseffective behavior for mediating conflict before it escalates.Support the idea that the higher the emotional intelligence, the better the conflict resolution skills.Review the following scenario and select the best conflict resolution method. Defend your answer.You oversee administrative staffing for five suites of professional offices occupied by massage therapists,social workers, consultants, and others.You have hired an office manager who supervises the receptionists for all suites and a facility managerwho is on-site during regular business hours. Some suites lack front desk coverage at times. Recently, thefacility manager has been put in the position of ensuring there is front desk coverage in all suites whenthe offices are open for business. This has caused a conflict between the office manager and the facilitymanager. The facility manager believes the failure of the office manager’s staff to adhere to a schedule isthe root cause of the coverage problem. The facility manager steps in and makes assignments regardingstaffing to ensure that there is someone available in each office suite to greet clients.Write a two- to three-page paper addressing the following:Explain your conflict resolution method of choice and justify your answer. Why is this method the rightmethod for the situation described? What are some of the limitations of the other methods in thissituation?Explain the environment in which the resolution method should take place.Who should attend this meeting to ensure the conflict is resolved properly? Who should be excluded?Why?How will you use your knowledge of emotional intelligence to help mediate this conflict?Evaluate the managerial issues that could have caused this conflict in the first place. Has the rootcause been properly identified? What protocol changes should be implemented to prevent futureissues?

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