Customer satisfaction is a key issue for all organizations in both public and private sectors. This is a highly important challenge as service standards today relies on excellent service quality delivery and high customer satisfaction levels. All employees have a role in determining the degree of satisfaction experienced by their customers. In the public sector, […]
Chapter 1: The Concept of Art in the Victorian Era and at the Turn of the Century The concept of art has always been problematic depending on the history of a particular era. Art has always been believed to reflect the age to which it belongs. The artist is generally considered to be endowed with […]
In second language learning, motivation, attitude and aptitude relate closely to each other. It influences the learner and therefore dominates the particular individual motivation towards learning the target language. In casual observations in our daily life reveal to us that some people learn a foreign language easier, faster or better than others do (Grigorenko, Sternberg […]
“Every media consumer is alert to sex in advertising. Its pervasive use and misuse are constantly before us, and typically elicit strong criticism” (Richmond and Hartland, 1982, p.53). As anyone can see, the employment of sex in advertising has been in our midst for several decades and the reason for it? – It works. Advertisements […]
The main events of the latter half of the 20th Century remain a topic of intense debate with the reasoning behind these events still a source of speculation. This essay will examine the key events in Soviet Foreign policy through the four leaders of the period between 1945-1991; Stalin, Khrushchev, Brezhnev and Gorbachev and will […]
The possession of an ownership advantage gives a firm the opportunity to sell goods overseas but it fails to explain why this is carried out through production in the foreign market rather than exporting to the foreign market. As a result, there is the need for an evaluation framework. LEARNING OBJECTIVES By the end of […]
INTRODUCTION: Traditionally, organizational growth has been enabled by hiring more people. However, today’s economic environment requires that the productivity of existing workers increase before new headcount is considered. Organizational growth has transformed from “quantity of talent” to “quality of talent.” As organizations seek new ways of improving workforceWhat Citation Formats Do You Support?We hear “Can […]
Despite all the difficulties and hard times in the long distance relationship or a marriage, it is possible to maintain the relationship or the marriage. The couple is capable to survive the separation. It takes dedication and hard work to make the marriage or relationship work. Introduction A long distance relationship among couples especially with […]
This report has consists of marketing research related to fast food industry and it is focusing on McDonald’s Malaysia and its product. In the very fisrt part of the report is about the background of McDonald’s in Malaysia. Besides, it is also include market environmental analyses which are macro- and micro-environment in related organization. On […]
Value of Cultural Understanding The chosen three different organisations which are currently carrying business across different cultures are: the Coca-Cola Company, Hilton Hotel Corporation and Ladbrokes plc. The Coca-Cola Company The Coca-Cola Company is an industry which has diversified itself into different cultures, broadening its business into globalisation. The company is built around two core […]
