Services are deeds, performances and processes provided or coproduced by one entity or person for and with another entity or person (Zeithaml et al, 2009). This definition of service includes both core service and physical goods. Vargo and Lusch (2004) provided a more inclusive definition of service with the derived service perspective, suggesting that all […]
All organizations that are currently undergoing some kind of change. Many of these programs on the changes resulting from management practices, such as culture change, business process engineering, empowerment and quality of the whole. Other initiatives, the changes are dependent on the needs of the organization to reposition the face of changing competitive conditions. A good example […]
Marxist literary criticism interprets a text by looking at the role of social classes and social order within the text. In 1984, there are three main social classes. The inner party or the higher class constitutes “less than two percent of the population” (Orwell,217). “Below the Inner Party comes the Outer Party” (Orwell,217), which can […]
In 1958, Ingvar Kamprad founded the first IKEA store in Almhult, Sweden. So far, IKEA is the largest and most international furniture emporium, globally. (IKEA, 2010 a). As the biggest competitor of IKEA, B&Q is a leading company in home decoration and gardening in Europe. It was founded by Richard Block and David Quayle in […]
The purpose of this brief is to provide accurate information on how climate change will impact Caribbean trade, business and the environment. Realistic mitigation and cost-effective adaptation measures for dealing with this phenomenon are needed. On one hand, climate change presents challenging potential environmental problems and threatens the very foundation of sustainable development and economic […]
The following essay attempts to critically analyze the traditional problem solving approach to consumer decision making process with support of the study that the case study has discussed. The writing is done over nine steps. It begins with the introduction phase that discusses the importance of consumer behavior and the importance of decision making and […]
This chapter includes research background, problem statement, research objectives, research questions, and hypotheses of the study, significance of the study and chapter layout. Research background provides the overall phenomena and background of the study. Problem statement consists of the issues that should be emphasized and more deeply develop in the research questions and hypotheses. After […]
The relationship between grammar and language helps in understanding the Chomskian principle of transformational grammar. David W. Carroll views grammar as a description of “a person’s linguistic knowledge”. Language is considered to be an infinite set of well formulated sentences and it can be deduced by grammar, like that of mathematics or logic. Hence grammars […]
The occurrence of such disasters has continued to increase in a rapid succession. More than three million lives were lost due to disasters in the last quarter of a century itself. This number does not stop as billions have been affected in some way or the other. The cost of rehabilitation from these disasters has […]
“Othello” was written in 1603 and is one of many tragedies that Shakespeare wrote. It is set in Venice and is about the downfall of a noble Venetian general, Othello, due to grudges harboured by his second lieutenant, Iago. Iago is revengeful, for a number of reasons, the most prominent is the fact he is […]