Abstract The definition of service quality and customer satisfaction has been the focus on theoretical research. Nowadays, there are many researches on service quality and customer satisfaction of tangible products, but a little of researches on service quality and customer satisfaction of intangible products. For the hospitality industry, which provides tangible products and intangible products, […]
Construction waste is becoming a serious environmental problem in many countries in the world. Construction and demolition (C and D) debris frequently makes up 10-30% of the waste receive at many landfill sites around the world (Fishbein, 1998). The construction industry has long been regarded as one of the major contributors of negative impact to […]
The purpose of this lab was to compare the lung capacities of six different individuals, within three different categories: smoker, athlete, and non-athlete. This report in particular focuses on the specific lung volumes and capacities of an athlete and a non-athlete. Physical activity has a very definite effect on how deeply a person can breathe. […]
The first attempts to measure the extent of poverty in any scientific way were though the efforts of Charles Booth and Seebohm Rowntree at the turn of the century. Rowntree’s findings were of particular significance as he was the first person to face up to the problems involved in defining poverty. His solution was to […]
As we know it today, China has been one of the most powerful countries in the world. Early China is much different from what we know to be the Republic of China. Before becoming one giant country, China was divided into many kingdoms settled along the Yellow and Yangtze rivers. With origins dating back well […]
Introduction In every organization, recruitment and selection of qualified candidates is crucial to efficient and strategic Human Resource management. As Tobias (1990) notes, “To achieve excellence, organizations must start with excellent people…It is easier and more cost-effective to approach excellence through better selection than through any other method” (p. 23). The process of figuring out […]
The advent of Mobile Number Portability in the Indian Mobility Market is going to throw open the battle field and change the rules of the telecom game. A customer become free to move across telecom operator while retaining their mobile identities in the form of their number, the playing field in the market will get […]
According to Merna in (Smith, 2002) the term Value Management (VM) tend to be a blanket term that include many value techniques such as Value Planning (VP) , Value Engineering (VE) and Value Analysis (VA), therefore the definition of VM may vary from country to country and from industry to an other, the Institute of […]
The general prohibition on the use of force contained in Article 2(4) [1] of the UN Charter forms a cornerstone of public international law. That prohibition is subject to a very narrow category of exceptions, all of which arise from the right to self-defence codified in Article 51 of the UN Charter. [2] A more controversial exception to the […]
The aim of Starbucks was to give the customer more than just a cup of great coffee. They wanted it be a life experience, an experience that customers would like to continue and make it one of their routine functions. Upon this uniqueness they managed to capitalize as a brand and establish themselves as one […]
