Promoting Innovation and Creativity in Banking

Problem Statement:

The current process at State Bank of India (SBIUK) entails an account team member to open a business account at a greater length through their in-house manual systems. This involves long and tieless bureaucrat approach. “The average time for the opening of business account (turnaround time) between a customer walk into branch to deliverable received by the customer is too long”. The current average time of opening an account is 15 working days.

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The firm leading loses of customer base, employee productivity and customer satisfaction and revenue. Thus, SBIUK could redesign and introduce a new digital platform to eliminate these problems. The Digital platform will be easily accessed anywhere like Branch, Home and workplace by using gadgets devices.

Company background:

State Bank of India (SBIUK) started banking operations in the UK in 1925 with one branch. At present we are having 12 branches all over the UK. The bank is regulated and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Reserve Bank of India (RBI). Currently there are nine banks in the UK owned by India entities and SBIUK has largest branch network across the region. For its core banking software, SBIUK is using Infosys’ Finacle system. The Bank’s main liability products are Current Accounts, Savings Account, Term Deposits, Cash ISA’s, Inter Bank Deposits and Inter Bank borrowings. The Bank’s main Asset products are Commercial Buy to let Mortgages, Retail Lending (SMEs and small business), bilateral lending to Corporate, participation in Syndicated lending, Trade Finance, Buyers Credit, facility against Standby Letter of Credit (SBLC) issued by Indian Banks and Inter Bank placements. The Bank also maintains an investment portfolio pre-dominantly consisting of UK and US Treasury Securities, Bank Bonds and Indian Corporate Bonds. The entire investment portfolio namely Held till Maturity, Available for sale and Held for trading are made on its own account.