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Posted: February 23rd, 2024

MITRE Corporation is responsible for managing

MITRE Taps the Brain Trust of Top U. S. ExpertsMITRE Corporation is responsible for managing the Research and Development (R& D) Centers for the U.S. Department of Defense, the Federal Aviation Administration, the Internal Revenue Service, U. S.Department of Veterans Affairs, and the Department of Homeland Security. MITRE also researches newtechnologies that may assist in solving its clients’ problems.More than 7,000 scientists, engineers, and support specialists work in labs managed by MITRE, and mosthave master’s or doctoral degrees. Staff members are engaged in hundreds of different projects acrossthe company. Each staff member possesses valuable technical, operational, and domain knowledge thatMITRE wants to tap to its full value and potential. When knowledge management (KM) systems came onthe scene in the mid- 1990s, MITRE immediately saw the benefit for its researchers and has beentinkering with KM ever since.With so many research specialists engaged across its labs, the value of tapping each other’s knowledgeand collaborating on projects is immense. However, it’s a challenge to interact efficiently with lowoverhead while researchers are simultaneously working on hundreds of separate projects. Forknowledge management, MITRE takes a gradual learn- while- you- go approach.MITRE’s first step in providing knowledge management was to simply track its research staff. A peoplelocator was developed as part of the larger MITRE Information Infrastructure (MII). The people locatorworks like an electronic phone book, identifying which employees worked on which assignments overtime. The system drew information from the existing project management systems and human resourcesystems. Using the people locator, staff could find colleagues with useful knowledge based on previouswork or the sponsoring organization.As MITRE researchers used the people finder, developers refined the system based on user feedback.Over time, they introduced additional capabilities. For example, they added an Expertise Finder to helpfind researchers with expertise in special areas. MITRE also included a library of best practices forsystems engineering and project management in the system. MITRE experimented with technologyexchange meetings and an annual Innovation Exchange, which allowed researchers to share theirsuccesses with colleagues. When they found new technologies and ideas useful, developers added themto the KM system.More recently, MITRE has experimented with Web 2.0 technologies similar to Facebook and Wikipediafor its KM system. MITRE’s approach to KM has been evolutionary. New ideas are piloted, and thoseproven valuable and viable are kept in the system. The success of MITRE’s KM system is in its uniqueapproach to KM as a journey with continuous improvements.Discussion Questions (300 word)1. Why is KM extremely valuable in areas of research and development?2. How do the different components of MITRE’s KM system assist in spreading knowledge throughout itslabs and in storing knowledge for use in the future?Critical Thinking Questions (300 word)1. What unique challenges do research and development labs provide for KM implementation?2. What is the benefit of MITRE’s evolutionary approach to KM?

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