Posted: February 18th, 2024

Final Assessment Case Study – SOUTHWEST AIRLINES HUMAN RESOURCE DEPARTMENT

Final Assessment Case Study
Worth 20 points and 20% of course grade.
Objective of this assignment:
This activity serves as a final assessment
for the course. It provides you the opportunity to demonstrate how well you
have achieved the learning outcomes of the course. You are to provide your
knowledge of the strategic and administrative function of Human Resources by
thinking about the situation of Southwest Airlines recent merger and their
expansion.
Deliverable:
Read and reflect on the case study below and
prepare a response paper of not less than five pages (excluding title and
reference pages) with appropriate in text citations. Demonstrate your research
and analytical skills in developing your comprehensive paper by using the
organizations website and outside articles written about the organization to
supplement the information provided in the case study. However, the case study
is unique in that it is focused on the HR ramifications and most of the outside
reports you will locate articulate the business side of the merger or expansion
possibilities. Tailor your paper to the HR ramifications of the merger and
expansion.
Keep in mind that the purpose of this final
assessment is for you to demonstrate your knowledge of the strategic and
administrative function of Human Resources. While the business side of the
situation is the foundation, it is the command of the needed tasks and role for
the Human Resource function that you are to focus most of your attention.
Key
Components
The key components of the paper are as
follows:
1. Title page
2. Introduction in which you restate
the issue(s) and state the purpose of the paper
3. SWOT analysis from the HR
perspective
4. Recommendations to address the
issues. Scholarly research is expected to support the recommendations.
Examples of issues that may want to be
elaborated upon may be possible redundant positions, maintaining the culture of
both organizations (or not), combining compensation and benefits plans and
union involvement (just to name some).
5. There are many tasks for recruiting and
hiring for the expansion (in various global locations). Think about and list
what those tasks are.
6. Provide the metrics for evaluating
the outcomes of the expansion of the organization (again, from an HR
perspective).
7. Synthesize and summarize your
thoughts about the merger and expansion (from an HR perspective), including
recommendations for aligning the HR function of the two organizations and
addressing any of the S.W.O.T. assessment HR related elements as appropriate.
6. Reference page containing at least
five scholarly references cited in the paper and presented in APA guideline
format
Situation:
Southwest
Airlines is a major airline in the United States with limited flights outside
the country. The organization has a strong culture which is described in the
following excerpt from Gary Kelly, CEO Southwest Airlines found on the
Southwest Airlines Website..nxtbook.com/nxtbooks/pace/spirit_201310/index.php?startid=14">Living the Southwest Way
Living the Southwest Way
(Gary Kelly states that).....I ask three
things of the 46,000 Southwest Airlines and AirTran Airways Employees every
day: Work hard, have fun, and treat everyone with respect. We call this Living
the Southwest Way, and it comprises three characteristics that we look for in
job candidates and require of our Employees: a Warrior Spirit, a Servant’s
Heart, and a Fun-LUVing Attitude. While it may sound simple (and it is), the
impact can be profound. Our Culture has long been admired and has earned
Southwest much recognition, including a yearly spot on Fortune’s “World’s Most
Admired Companies” list (we ranked seventh this year) and the distinction of
being named one of the Best Places to Work in Glassdoor.com’s 2013 Employees’
Choice Awards. Our Culture is not a program or a campaign; it is the sum of the
personalities and behaviors of our People who Live the Southwest Way every day.
(The following is fiction but is the
situation to consider for this assignment). Due to the recent acquisition of
AirTran Airways and with the possibility of acquiring other airlines that will
expand the organization to other countries, Southwest Airlines will add
thousands of employees quickly from any number of existing airlines in a variety
of global locations.
Faced with the tasks of maintaining the
values of the organization, consider and propose steps the Human Resources team
will need to take to achieve a successful merger of the two companies and to
expand to additional global locations.
PLEASE NOTE: Much has been written about
Southwest Airlines, its culture and the recent merger. While that information
may be used as reference material, the situation you have been asked to use for
your application of your knowledge about HR is unique. Do not merely cut and
paste from what you find in the documents you locate.

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