Posted: February 28th, 2025

Enhancing Nursing Communication Essay

Enhancing Nursing Communication: A Reflection on Empathy and Professional Development

Instructions Brief Paper:
Discussion posts will become available on Mondays at 0800 and will close at 0759 the following Monday. It is essential to adhere to these timelines to ensure active participation and timely submissions. Unit assignments, according to the course calendar, will be due at this time. After 0759 on Monday morning, all links to participate or submit assignments will be made unavailable, and you will be unable to submit the assignment.

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For discussion boards, you are required to:

Post an initial entry and respond to classmates' posts. Responses to classmates should be a detailed response, more than just simply stating "I agree." Engaging in meaningful dialogue fosters a deeper understanding of the topic.

Each student's initial post in the discussion board must contain a citation/reference, using APA format. Proper referencing ensures credibility and supports evidence-based practice.

Students should share their professional nursing experiences, evidence-based resources, hyperlinks, and images that help to support or explain their position. This enriches the discussion and provides diverse perspectives.

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Prompt:
Gina graduated from an associate degree program in nursing and is working in a local hospital on a medical-surgical unit. She is passionate about patient care and is considering advancing in the administrative track positions in the hospital. Gina is working with a nursing student to take care of a patient with a myocardial infarction. When Gina asks the patient’s wife if she is okay when the patient is rushed to the ICU with severe chest pain, the wife responds not really and is shaking and fighting back tears. The nursing student is uncomfortable with the situation and observes how Gina responds.

Discuss in your reflection:

What would be the most non-caring behavior Gina should not exhibit with the family member?

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What are examples of an empathetic nurse?

How could Gina help the nursing student master communication skills?

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References:

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American Nurses Association. (2015). Nursing: Scope and Standards of Practice (3rd ed.).

Barker, M.E., King, J., Mitchell, B., Dawson, A. and Crowfoot, G., 2024. The effect of hospital volunteering on empathy in nursing and medical students. Collegian, 31(1), pp.34-39.

Prompt Response

Gina graduated from an associate degree program in nursing and is working in a local hospital on a medical-surgical unit. She is passionate about patient care and is considering advancing in the administrative track positions in the hospital. Career advancement in nursing administration requires strong leadership and communication skills. Gina is working with a nursing student to take care of a patient with a myocardial infarction. This scenario presents a valuable teaching opportunity for the nursing student to observe professional nursing care in a high-stakes situation. When Gina asks the patient’s wife if she is okay when the patient is rushed to the ICU with severe chest pain, the wife responds "not really" and is shaking and fighting back tears. Family members often experience significant emotional distress in medical emergencies, necessitating compassionate nursing intervention. The nursing student is uncomfortable with the situation and observes how Gina responds. This experience highlights the importance of modeling effective communication strategies for future nurses.

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Non-Caring Behaviors to Avoid

The most non-caring behavior Gina should not exhibit with the family member is indifference. Dismissing the wife's distress or responding with a generic statement such as "You’ll be fine" may appear insensitive. Another non-caring behavior would be avoiding eye contact or using a distracted tone, as these actions can make the wife feel isolated. Nurses should avoid making assumptions about the family member's emotions and instead engage with genuine concern. Additionally, failing to acknowledge the emotional burden of the situation may undermine the trust between the nurse and the patient’s loved ones. Effective nursing practice requires being fully present and providing comfort in times of crisis.

Examples of an Empathetic Nurse

An empathetic nurse listens actively, acknowledges emotions, and responds with compassion. For instance, Gina could say, "I understand this is a very difficult moment for you. I’m here to support you in any way I can." This statement validates the wife's emotions and fosters a sense of trust. Empathy can also be conveyed through body language, such as maintaining an open posture and making appropriate eye contact. Providing clear explanations about the patient's condition can help alleviate uncertainty and reduce anxiety. Nurses who demonstrate empathy create a more reassuring environment for both patients and their families. Additionally, offering practical support, such as directing the wife to available hospital resources, further reinforces compassionate care.

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Helping the Nursing Student Master Communication Skills

Gina can help the nursing student master communication skills by modeling effective techniques in real-time. Observing how experienced nurses handle emotionally charged interactions can provide valuable learning experiences. Additionally, Gina should encourage the student to practice verbal and non-verbal communication skills through simulated patient interactions. Role-playing exercises can enhance confidence and preparedness for real-world scenarios. Constructive feedback and reflection after interactions can help the student identify areas for improvement. Encouraging the student to read research on therapeutic communication and participate in workshops can also reinforce learning. By fostering a supportive learning environment, Gina can help the nursing student develop the communication skills necessary for compassionate and professional nursing care.

References

American Nurses Association. (2015). Nursing: Scope and Standards of Practice (3rd ed.).

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Aydogdu, A. L. F. (2024). Interpersonal relationships of the nursing team in the work environment according to nursing students: A qualitative study. Nurse Education in Practice, 74, 103861.

Barker, M. E., King, J., Mitchell, B., Dawson, A., & Crowfoot, G. (2024). The effect of hospital volunteering on empathy in nursing and medical students. Collegian, 31(1), 34-39.

Gutiérrez-Puertas, L., Gutiérrez-Puertas, V., Ortiz-Rodríguez, B., Aguilera-Manrique, G., & Márquez-Hernández, V. V. (2024). Communication and empathy of nursing students in patient care through telenursing: A comparative cross-sectional study. Nurse Education Today, 133, 106048.

Sabetsarvestani, R., & Geçkil, E. (2024). A meta‐synthesis of the experience of pediatric nurses in communication with children. Journal of Advanced Nursing.

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Tanner, A. L., Stanislo, K. J., & La Point, R. (2024). Practicing with a framework mindset: A closer look at the standards of practice principle. NASN School Nurse.

Watson, J. (2012). Human Caring Science: A Theory of Nursing (2nd ed.). Jones & Bartlett Learning.

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