Posted: February 18th, 2024

Design and complete a customer satisfaction survey

Design and complete a customer satisfaction survey

The purpose of this assignment is to enable the student to understand buyer behaviour, the purchase decision-making process, marketing research techniques for the development of marketing plans, assessment of different information and customer satisfaction in a research proposal.

What Citation Styles Can You Use for My Essay?

Students often ask, “Can you write my essay in APA or MLA?”—and the answer’s a big yes! Our writers are experts in every style imaginable: APA, MLA, Chicago, Harvard, you name it. Just tell us what you need, and we’ll deliver a perfectly formatted paper that matches your requirements, hassle-free.

Scenario:

You work as a marketing manager for a medium-sized Hong Kong organization selling a consumer product or service. One of your major tasks is your involvement in your organization's marketing research process. You are asked by the Board of Management to conduct marketing research that will be used by your organisation to gather marketing information for the launch of a new product or service to replace a current product or service. You should pick as the basis of your answer, a real business organisation with which you are familiar or the organisation where you currently work; or a previous employer or any organisation for which you have access to the required information. The plan will include a discussion of the buying behaviour and purchase decision making process of your organisation's current customers, make use of marketing research techniques, make an assessment of market size and of future demand of the new product or service and carry out customer satisfaction measurement. (Tasks 1, 2, 3 and 4)

Task 1 - Buyer behaviour and the purchase decision making process:

1.1 Describe the main stages of the purchase decision making process as they relate to your organisation's customers.

Is It Legal to Use Your Writing Service?

Absolutely, it’s 100% legal! Our service provides sample essays and papers to guide your own work—think of it as a study tool. Used responsibly, it’s a legit way to improve your skills, understand tough topics, and boost your grades, all while staying within academic rules.

1.2 Explain theories of buyer behaviour in terms of individual customers and markets.

1.3 Explain the factors that affect buyer behaviour.

1.4 Evaluate the relationship between brand loyalty, corporate image and repeat purchasing as they apply to your organisation.

How Much Does It Cost to Get a Paper Written?

Our pricing starts at $10 per page for undergrad work, $16 for bachelor-level, and $21 for advanced stuff. Urgency and extras like top writers or plagiarism reports tweak the cost—deadlines range from 14 days to 3 hours. Order early for the best rates, and enjoy discounts on big orders: 5% off over $500, 10% over $1,000!

Task 2 - Using marketing research techniques:

2.1 Evaluate different types of market research techniques that can be used by your organisation.

2.2 Use secondary data sources to achieve a specific marketing research objective for your organisation.

2.3 Assess the validity and reliability of market research findings in the above scenario.

Will My Use of This Service Stay Private?

Yes, totally! We lock down your info with top-notch encryption—your school, friends, no one will know. Every paper’s custom-made to blend with your style, and we check it for originality, so it’s all yours, all discreet.

2.4 Prepare a marketing research plan to obtain information in a given situation related to your organisation.

Task 3 - Assessing market size and future demand:

3.1 Assess market size trends within a given market for your organisation.

3.2 Plan and carry out a competitor analysis for your organisation.

Do You Use AI to Write Papers?

No way—our papers are 100% human-crafted. Our writers are real pros with degrees, bringing creativity and expertise AI can’t match. Every piece is original, checked for plagiarism, and tailored to your needs by a skilled human, not a machine.

3.3 Evaluate your organisation's opportunities and threats in respect of your chosen new product or service.

Task 4 - Measuring customer satisfaction:

4.1 Evaluate the techniques that can be used for assessing your organisation's customer responses to your organisation's new product or service.

4.2 Design and complete a customer satisfaction survey for your organisation's customers.

Why Choose You for Research Papers?

We’re the best because our writers are degree-holding experts—Bachelor’s to Ph.D.—who nail any topic. We obsess over quality, using tools to ensure perfection, and offer free revisions to guarantee you’re thrilled with the result, even on tight deadlines.

4.3 Review the success of the completed customer satisfaction survey.

Student guidelines:

• Discuss each assessment criteria separately and make clear which you are discussing

• Discuss each assessment criteria in suitable depth and details

Who’s Writing My College Essays?

Our writers are top-tier—university grads, many with Master’s degrees, who’ve passed tough tests to join us. They’re ready for any essay, working with you to hit your deadlines and grading standards with ease and professionalism.

• Write in your own words and acknowledge all sources of material you use to support your discussion

Plagiarized work will result in a REFERRED grade.

• The report should be approximately 2,500 - 3,000 words in length, excluding tables of figures, diagrams and appendices

• You should write this assignment in report style

Are Your Papers Original?

Always! We start from scratch—no copying, no AI—just pure, human-written work with solid research and citations. You can even get a plagiarism report to confirm it’s 95%+ unique, ready for worry-free submission.

• You should use diagrams and tables of figures where appropriate ensuring to reference their source

• Any text that is directly quoted (verbatim) from the Internet or other sources should be clearly identified as such, e.g. Orwell (1948) wrote: "It was a bright cold day in April, and the clocks were striking thirteen".

• Please bear in mind that it is your own original writing, rather than direct quotes, that will gain marks.

• You should include a list of references using the Harvard referencing system

Can You Match Any Citation Style?

You bet! From APA to IEEE, our writers nail every style with precision. Give us your guidelines, and we’ll craft a paper that fits your academic standards perfectly, no sweat.

Sources of information:

There are a wide variety of resources available to you to help you complete your assignment and enhance the learning experience on the module. The sources you use will of course be based on the subject matter that you choose to research, such as :

• The student's chosen company

• The student's own research task

Can I Update Instructions Mid-Order?

Yep! Use our chat feature to tweak instructions or add details anytime—even after your writer’s started. They’ll adjust on the fly to keep your essay on point.

• Textbooks on marketing research and marketing intelligence

• Journal, magazine and newspaper articles

Remember that the more resources you use, the more information you will have to discuss and the better your assignment can be.

EBSCO on-line library

How Do I Get an Essay Written?

Easy—place your order online, and your writer dives in. Check drafts or updates as you go, then download the final paper from your account. Pay only when you’re happy—simple and affordable!

• You should always make use of the EBSCO on-line library that is available as a link on the module web-page. This link provides access to many industry and some academic articles and books. By searching on the databases held on the on-line library you will find many relevant articles on tourism, travel and hospitality that you may be able to use in your assignment report.

Books

There are many general texts that have been published in the fields of consumer behavior and marketing research that may be helpful for this module. Some examples of general texts follow:

• Blackwell, R D, Miniard, P W and Engel, J F - Consumer Behaviour, (Thomson South Western, 2006)

How Fast Can You Handle Urgent Deadlines?

Super fast! Our writers can deliver a quality essay in 24 hours if you’re in a pinch. Pick your deadline—standard is 10 days, but we’ll hustle for rush jobs without skimping.

• Solomon, M R, Bamossy, G, Askegaard, S and Hogg, M K - Consumer Behaviour: A European Perspective, (Prentice Hall, 2010)

• Burns A C and Bush R F - Marketing Research: Online Research Applications, (Prentice Hall, 2005) ISBN: 9780132280358

• Malhotra N and Birks, D - Marketing Research, An Applied Approach, (Financial Times/Prentice Hall, 2006) ISBN: 9780273706892

Journals

• Campaign (Haymarket Publishing)

Can You Tackle Complex Essay Topics?

Definitely! From astrophysics to literary theory, our advanced-degree writers thrive on tough topics. They’ll research deeply and deliver a clear, sharp paper that meets your level—high school to Ph.D.

• The Financial Times and other daily newspapers which contain a business section and market reports

• International Journal of Market Research (Warc Ltd)

• The Marketer (Journal of the Chartered Institute of Marketing) Marketing Business (The Chartered Institute of Marketing Magazine) The Marketing Review (Westburn Publishers)

• Marketing Week (Centaur Communications Ltd)

•Websites

How Do You Meet My Professor’s Standards?

We tailor your paper to your rubric—structure, tone, everything. Our writers decode academic expectations, and editors polish it to perfection, ensuring it’s grade-ready.

• www.acnielsen.co.uk website of A E Nielsen, marketing information company www.cim.co.uk The Chartered Institute of Marketing - A professional marketing body based in UK.

• www.eiu.com The Economist Intelligence Unit

• www.euromonitor.com Euro monitor International, provides market analysis

Learning outcomes

What’s Your Editing Process?

Upload your draft, tell us your goals, and our editors will refine it—boosting arguments, fixing errors, and keeping your voice. You’ll get a polished paper that’s ready to shine.

On successful completion of this unit a learner will:

Assessment criteria for pass

The learner can:

LO1 Understand buyer behaviour and the purchase decision-making process

1.1 describe the main stages of the purchase decision-making process

Can You Suggest Paper Topics?

Sure! Need ideas? We’ll pitch topics based on your subject and interests—catchy and doable. Pick one, and we’ll run with it, or tweak it together.

1.2 explain theories of buyer behaviour in terms of individuals and markets

1.3 explain the factors that affect buyer behaviour

1.4 evaluate the relationship between brand loyalty, corporate image and repeat purchasing

LO2 Be able to use marketing research techniques

2.1 evaluate different types of market research techniques

2.2 use sources of secondary data to achieve marketing research objectives

2.3 assess the validity and reliability of market research findings

Do You Offer Rush Revisions?

Yes! If you need quick edits, our team can turn it around fast—hours, not days—tightening up your paper for last-minute perfection.

2.4 prepare a marketing research plan to obtain information in a given situation

LO3 Be able to assess market size and future demand

3.1 assess market size trends within a given market

3.2 plan and carry out a competitor analysis for a given organisation

3.3 evaluate an organisation’s opportunities and threats for a given product or service

LO4 Be able to measure customer satisfaction

Can You Provide Outlines First?

Absolutely! We’ll draft an outline based on your topic so you can approve the plan before we write—keeps everything aligned from the start.

4.1 evaluate techniques of assessing customer response

4.2 design and complete a customer satisfaction survey

4.3 review the success of a completed survey

Performance Criteria

Each assignment will be graded as a Pass, Merit or Distinction.

Pass is awarded for the achievement of all outcomes against the above specified assessment criteria.

Merit and Distinction grades are awarded for higher-level achievement as follows:

• Merit - as for a pass, but with more detailed and analytical responses:

Can You Include Data Analysis?

You bet! Need stats or charts? Our writers can crunch numbers and craft visuals, making your paper both sharp and professional.

o Elaborate various viewpoints and synthesize the opinions on buyer behaviour and decision process with justified method of choice

o Discuss the appropriateness and reliability of the market research techniques used by the selected organisation with effective judgment.

o Explain the reasons for choosing the particular method of data collection for a given product or service.

o Interpret the analysis of market trends, competition, opportunities and threats for a given product or service.

o Discuss viewpoints and give their own opinions with logical suggestions presented in the customer satisfaction survey.

• Distinction - as for a pass, but showing sophisticated and in-depth insights of a high standard:

o Apply comprehensive knowledge and understanding of key ideas and concepts of marketing research methods to a diverse range of complex issues in the marketing intelligence contexts.

o Communicate findings and ideas of the marketing research proposal in a concise, logical, well-balanced and systematic way for managing and organizing marketing intelligence activities.

o Demonstrate excellent ability with thorough and critical analysis on the marketing intelligence and customer satisfaction survey for marketing planning.

Tags: #1 Dissertation Writing, Academic Paper, Best assignment help, Cheap Essay Writing