Posted: September 23rd, 2022

Describe leadership and management practices that can

PART A QUALITY ASSURANCEQUESTION 1A
"Service
Failure" Please responds to the following:
. Describe
leadership and management practices that can enhance an employee’s service when
the employee is fixing a service failure. Provide an example with your answer.
. Most
service failures can be fixed. Identify a service failure in any type of
hospitality organization that may not be able to be fixed. Determine what the
organization would do in this situation.
B. "Service Failure Recovery" Please
respond to the following:
. Identify
three methods, techniques, tools, or strategies managers can use to recover
from a service failure.
. Recall an
experience when you were either satisfied or dissatisfied with how an
organization handled your complaint due to a service failure. Describe how you
would have liked the situation resolved and how it differs from what actually
happened at the time.C. "Quality
Standards" Please respond to the following:
. Assess
quality service standards and choose one that may have the most impact on a
struggling hospitality organization. Provide an explanation for your choice.
. Recall an
experience in a hospitality setting where you encountered the very best service
and a true reflection of quality customer service. Describe how you would pass
this experience on to your friends and family to ensure this establishment
gains more business.D. "The
Ways to Wow" Please respond to the following:
. Analyze
two key drivers that hospitality industries use to differentiate the guest
experience and give it some “wow”. Explain how these drivers can enhance the
guest experience.
. Choosing
the right people for the job is an important part of staffing a hospitality
organization. Identify five qualities you would want restaurant, hotel, or
theme park employees to have.
PART B
ENGLISH LANGUAGEQUESTION 1
"Analyze
the Audience" Please respond to the following:
A. Assume you have to prepare a
presentation on your paper. Describe four major characteristics of your
audience and explain ways you will use the elements of ethos, logos, and pathos
to convince the audience of your views.B. "Improving Punctuation and Other
Writing Skills" Please respond to the following:From the e-Activity, identify a Website for practicing punctuation.
Identify the source of the site and describe three beneficial activities a
student can access on the Website.NOTE: E-ACTIVITIES FOR PART B QUESTION B
eActivity
Locate a Website about punctuation designed for high school or college
students to learn about and practice correct punctuation. Be prepared to
discuss.C. "Essay Exams" Please
respond to the following:Describe two or three of your biggest challenges in taking essay exams.
Recommend two or three tips to help prepare for and take essay exams.D. "Cover Letter and Resume" Please
respond to the following:. Describe two or three of your biggest challenges in writing cover
letters and resumes.
Explain how knowledge of the evaluator (future employer) should influence
a person’s
Writing of the resume or cover letter.. Recommend two or three of your own tips to help with writing cover
letters and resumes. Explain why these are helpful.PART C 1
Assignment 5: Persuasive Paper Part
3: Possible Disadvantages, Answers, with VisualsUsing feedback from your professor and classmates, revise Parts 1 and 2,
and add Part 3. Plan to include visuals to illustrate the advantages of your
proposed solution.
Write an eight to ten (8-10) page paper in which you:
Provide Part I: Revision of A Problem
Exists (2-3 pages)
Revise your Persuasive Paper Part 1: A Problem Exists, using feedback
from the professor and classmates.
Provide Part 2: Revision of Part 2:
Solution to Problem and Advantages (2-3 pages)
Revise your Persuasive Paper Part 2: Solution to Problem and Advantages,
using feedback from the professor and classmates.
Develop Part 3: Possible
Disadvantages, Answers, with Visuals (1-2 pages, for 6-7 total pages)
Include a defensible, relevant thesis statement in the first paragraph.
State, explain, and support the first disadvantage (economic, social,
political, environmental, social, equitable, ethical/moral, etc.) to your
solution and provide a logical answer. This should be one (1) paragraph.
State, explain, and support the second (and third if desired)
disadvantage (economic, social, political, environmental, social, equitable,
ethical/moral, etc.) to your solution and provide a logical answer. This should
be one or two (1-2) paragraphs.
Include one or two (1or 2) relevant visuals that help illustrate an
advantage.
Use effective transitional words, phrases, and sentences.
Provide a concluding paragraph to summarize the proposed solution, its
advantages, possible disadvantages, and answers to the disadvantages. Repeat or
paraphrase your thesis statement.
Develop a coherently structured paper with an introduction, body, and
conclusion.
Use one (1) or more rhetorical strategy (ethos, logos, pathos) to explain
claims.
Support disadvantages and answers with at least two (2) additional
quality relevant references. Use at least eight (8) total for Parts 1, 2, and
3.
Your assignment must follow these formatting guidelines:
Be typed, double spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA or
school-specific format. Check with your professor for any additional
instructions.
Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date. The cover
page and the reference page are not included in the required assignment page
length.
Note: Submit your assignment to Connect Composition Plus and to the
designated plagiarism program so that you can make revisions before submitting
your paper to your professor.PART C 2
Reflective Journal 3: Designing
Formats and Including Visuals
Commercial and personal Websites, as
well as print media, design their formats and include visuals for optimal
audience appeal. Select a Website or print medium for this reflective journal.Address these criteria:1. Identify the source and audience
of the selected Website or print medium. Describe how its format and visual
displays are used to appeal to a viewer’s interest and willingness to engage
with the source.
2. Explain how the selected Website
or print medium uses the elements of logos, ethos, and pathos.
3. Describe ways you expect to use
format design and visuals in your future college papers and in your
professional life.PART C 3DISCUSS ONE(1) OF THE FOLLOWING
TOPICS, THE PROBLEM AND THE SOLUTION TO THE PROBLEM. PLEASE GIVE ATLEAST 3
PROBLEM AND 3 SOLUTION.1) Should
vehicles (cars, trucks, vans, SUVs) be required
to have
backup cameras?
2) Should
the states be allowed to determine the dates of
their
primary elections?
3) Should
tax vouchers be provided to parents who send
their
children to private schools?
4) Should
banks be allowed to charge fees for using Debit
cards?
5) Should
the U.S. require all S.S. recipients to have their
checks delivered
to a bank account rather than by mail?
(To go into
effect in 2013)

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