Assignment 1

Which Citation Styles Can You Handle?

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ALIENWARE 17 GAMING LAPTOP

Table of Contents

1. Introduction

2. Customer Satisfaction

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2.1 Stakeholder Analysis

2.2 Capturing Customer Needs

2.3 Customer Needs Analysis (Kano Analysis)

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3 Design Requirements

3.1 Translating Customer Needs into Design Requirements (QFD)

3.2 Design Risk Analysis (FMEA)

4 Supplier selection and evaluation

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4.1 Identifying Major Components:-

4.2 Developing the supplier Selection Criteria

4.3 Constructing and Using a supplier selection system

4.4 Conclusion

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5 STATISTICAL PROCESS CONTROL

5.1 Identifying the process

5.2 Constructing and using a SPC Chart

Statistical Control Charts:

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Battery life x-Bar & R- chart

6 Problem Solving

6.1 Identifying Problems and Using Problem-Solving Tools

6.2 Constructing and Using Problem Solving Tools

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a Fish bone diagram

b Check sheet and Pareto Diagram

Bibliography:-

1.    Introduction

The laptop is the ultimate instrument extensively used by students to the researchers. The power and speed of the laptops are governing factor of the use. Despite the use of a laptop for only educational and business purpose, it has grown its scope to a newer and broader field of gaming. The current trend of the gaming consoles including PS, Xbox and the powerful gaming laptop is the increase in efficiency, less lag and more FPS with decreased size, less heating and portability (Miller 2000).

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Gaming was considered as the method of recreation and time pass, but with the investment of millions of dollars for the development of games, increased broadband of internet and online servers, the phenomenon has become careers for many people with the worldwide gaming competition as grand as world cups(Lenhart et al. 2008). With the development of technologies and increased manufacturers, there are gaming laptops for basic gameplay to the high-end gaming experience.

With the vast number of manufacturers, companies are reluctant to design a gaming laptop that provides great experience and in-depth engagement with the gameplay. Alienware 17, developed by DELL is the groundbreaking flagship killer laptop with high performance and better gaming experience.

The key feature of the Alienware 17 is the customizability. It has incorporated the Intel® Core™ i7-7820HK which is fortified with the Tobii eye-tracking technology that helps in RPG for aiming at the point of vision, teammates signalling and quick surround navigation which is the first in gaming laptop series for unparalleled immersion in the game. The significant software characteristics that separates the laptop from other laptops are system intelligence for the navigation, storage of the information about the degree of attention and position of the player in front of  the laptop, gaming coaching with Alienware Overwolf apps that assist in the re-examination of gaze pattern thus developing concise idea of gaming mistake of ownself. Furthermore, HD camera with Windows Hello fitted with IR sensor and recognition of face feature helps to maintain proper privacy and safe login.

With the advantages of highly engineered dimensions and low weights, the significant hardware features include Killer™ Wireless, for best wireless network connections, Alienware Graphics Amplifier support to integrated dual-wide video graphics for the UHD display. One of the key features, all the users verify before the purchase of any types of laptops is the battery life. Alienware 17 contains a 68Whr battery which can be further expanded to the 99Whr Lithium-Ion battery and can last up to 10 hrs. For easy loading of the games and prevent unusual vibration that can be disturbing during the gameplay.

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Alienware is provided with realistic virtual reality experience with a VR-ready system that is powered by NVIDIA VR works technology. It helps the player to incorporate into the game and feel the presence of own self in the game. Along with the lightweight and portability feature, magnesium alloy, anodized aluminium and steel body provides the tactility and mobility with strength from drop and shock.

Eight dimensions of quality characteristics described by DA Garvin, and those eight qualities to be addressed by the Alienware 17 are performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality that should be incorporated in the components like processor, display, hard-drive, graphics card, lightweight, RAM and battery(Garvin 1984). Alienware 17 covers all the mentioned characters and is thus a perfect value for money for the gamers and new experience in the gaming arena.

2. Customer Satisfaction

2.1 Stakeholder Analysis

Stakeholders are the bodies- individuals, organisations or power groups, directly and indirectly, involved in the decision making the process for the facilitation of implementation of the policies, to produce a service or product based on their intentions, behaviours, agendas, interrelations and interests(Brugha & Varvasovszky 2000). Stakeholders of gaming laptops are:-