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Posted: April 1st, 2024
Customer Service Bench Marking: Hotel Analysis
A) Customer Service Bench Marking
- The Old Ground Hotel
Built in the early part of the 18th Century as a private dwelling and a hotel since 1895. The Old Ground has played its part in the Republics tumultuous beginnings and the Town Hall once incorporated a jail.” Currently the hotel is a 4-star hotel ran by the hotel group the Flynn brothers.
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Students often ask, “Can you write my essay in APA or MLA?”—and the answer’s a big yes! Our writers are experts in every style imaginable: APA, MLA, Chicago, Harvard, you name it. Just tell us what you need, and we’ll deliver a perfectly formatted paper that matches your requirements, hassle-free.
Temple Gate
The hotel is on a 19th century Convent of Mercy site with a fascinating and eventful history. Before it was converted to a convent, the original houses, Row House and Lifford House was the property of Charles O’Connell, cousin of Daniel O’Connell. Currently the hotel is a 4-star hotel.
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OLD GROUND Is It Legal to Use Your Writing Service?Absolutely, it’s 100% legal! Our service provides sample essays and papers to guide your own work—think of it as a study tool. Used responsibly, it’s a legit way to improve your skills, understand tough topics, and boost your grades, all while staying within academic rules. |
TEMPLE GATE |
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Organisation/Business image |
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Personal Presentation of Employees How Much Does It Cost to Get a Paper Written?Our pricing starts at $10 per page for undergrad work, $16 for bachelor-level, and $21 for advanced stuff. Urgency and extras like top writers or plagiarism reports tweak the cost—deadlines range from 14 days to 3 hours. Order early for the best rates, and enjoy discounts on big orders: 5% off over $500, 10% over $1,000! |
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Interpersonal Skills of individuals dealt with |
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Effective Handling of Enquiry |
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Ability of Employee to Present information Accurately |
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Overall comment on efficiency and customer service delivered by the organisation/businesses. Will My Use of This Service Stay Private?Yes, totally! We lock down your info with top-notch encryption—your school, friends, no one will know. Every paper’s custom-made to blend with your style, and we check it for originality, so it’s all yours, all discreet. |
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The staff in the Old Ground could do with some upskilling on their customer service, for the most part of my visit the staff were excellent and had good customer service skills but there was one or two members of staff that could benefit with some upskilling.
The Temple gate staff all had excellent customer service skills.
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No way—our papers are 100% human-crafted. Our writers are real pros with degrees, bringing creativity and expertise AI can’t match. Every piece is original, checked for plagiarism, and tailored to your needs by a skilled human, not a machine.
B) Consumer Protection
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Ombudsman |
Citizens Information |
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Who they protect Why Choose You for Research Papers?We’re the best because our writers are degree-holding experts—Bachelor’s to Ph.D.—who nail any topic. We obsess over quality, using tools to ensure perfection, and offer free revisions to guarantee you’re thrilled with the result, even on tight deadlines. |
The ombudsman protects all types of people who have made complaints about receiving unfair treatment from public bodies such as the HSE, local authorities etc. |
Citizens information helps people with many aspects. Citizens Information provides information on public services and on the entitlements of Irish citizens. It provides advice on social welfare, housing, government, moving country, employment, unemployment and much more. |
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How they operate |
The ombudsman operates by receiving complaints from the public and investigating what actions need to be taken and/or if the compliant is true. Who’s Writing My College Essays?Our writers are top-tier—university grads, many with Master’s degrees, who’ve passed tough tests to join us. They’re ready for any essay, working with you to hit your deadlines and grading standards with ease and professionalism. |
They gather all information available to them from public agencies and bodies and present it to the public in a useful way. |
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The specific piece of legislation they operate within |
The Ombudsman’s legal authority to investigate complaints, and to recommend redress where necessary, is set out primarily in the Ombudsman Act 1980. The Ombudsman Act has been amended a number of times, principally by the Ombudsman (Amendment) Act 1984 and by the Ombudsman (Amendment) Act 2012. Are Your Papers Original?Always! We start from scratch—no copying, no AI—just pure, human-written work with solid research and citations. You can even get a plagiarism report to confirm it’s 95%+ unique, ready for worry-free submission. There are also some other Acts and Regulations, including the Disability Act, 2005, whose provisions affect the role of the Ombudsman.[i] |
The Consumer Protection Act 2007 came into effect in Ireland on 1 May 2007. The Act provided for the establishment of the National Consumer Agency. Under the Competition and Consumer Protection Act 2014 the National Consumer Agency and the Competition Authority were replaced by the Competition and Consumer Protection Commission. The Commission took over the functions of the two agencies.[ii] |
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How to make a complaint Can You Match Any Citation Style?You bet! From APA to IEEE, our writers nail every style with precision. Give us your guidelines, and we’ll craft a paper that fits your academic standards perfectly, no sweat. |
When complaining complaints can be made in writing, email or by using an online complaint form. Once the complaint has been made the ombudsman investigates them. If your complaint has found to be true the ombudsman will review what it has done, change its decision and/or offer you an explanation, an apology and/or financial compensation. |
Citizens Information provides information on how to make complaints correctly/effectively to public bodies/ agencies. They advise people that before they make complaints they should know their rights, stand up for these rights – be assertive without being aggressive, always try to stay calm and polite Keep notes and documentation to back up the complaint |
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Their limitations Can I Update Instructions Mid-Order?Yep! Use our chat feature to tweak instructions or add details anytime—even after your writer’s started. They’ll adjust on the fly to keep your essay on point. |
The Ombudsman does not intervene for the following: Court proceedings Private disputes Matters concerning foreign missions e.g. Embassy, High Commission, etc. How Do I Get an Essay Written?Easy—place your order online, and your writer dives in. Check drafts or updates as you go, then download the final paper from your account. Pay only when you’re happy—simple and affordable! Private disputes Cabinet matters Complaints against private bodies Complaints against local authorities How Fast Can You Handle Urgent Deadlines?Super fast! Our writers can deliver a quality essay in 24 hours if you’re in a pinch. Pick your deadline—standard is 10 days, but we’ll hustle for rush jobs without skimping. Matters relating to defence, external relations and internal security |
Citizens Information limitations are within their legislation as they cannot take any action all they can do is advise people on the best way to take action. |
C) Customer Complaints Policy
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Definitely! From astrophysics to literary theory, our advanced-degree writers thrive on tough topics. They’ll research deeply and deliver a clear, sharp paper that meets your level—high school to Ph.D.
Tesco is committed to providing exceptional customer service and making sure when something goes wrong we will try to improve our standards. A complaints policy has been established for customers.
Under the sale of goods act and consumer protection act consumers are entitled to have complaints handled efficiently.
There are 2 ways in which consumer complaints can be made formally and informally. The informal complaint should be handled immediately and the formal complaints should be dealt within 10 business days. If complaints to are not dealt within 10 business days, the customer will be contacted to update them on the status. The company will estimate of how long the resolution should take. If the complaint still hasn’t been resolved after 40 business days, Tesco sends a letter to the customer requesting more time to deal with the problem. If 40 days or more have passed and the complaints have not been dealt with customers may be eligible to contact the Financial Ombudsman Service to receive help with their complaints against Tesco. If the complaint has not been resolved after 40 business days, a letter will be sent to the customer requesting extra time to deal with the complaint. When 40 days have passed since the complaint was made, customers may contact the Ombudsman.[iv]. I
If you are not satisfied with the outcome of your complaint to the Customer Service Officer, the matter may be appealed to the General Manager.
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We tailor your paper to your rubric—structure, tone, everything. Our writers decode academic expectations, and editors polish it to perfection, ensuring it’s grade-ready.
Customer Complaints Form
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Address What’s Your Editing Process?Upload your draft, tell us your goals, and our editors will refine it—boosting arguments, fixing errors, and keeping your voice. You’ll get a polished paper that’s ready to shine. |
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INTERNAL USE ONLY |
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Outcome Can You Suggest Paper Topics?Sure! Need ideas? We’ll pitch topics based on your subject and interests—catchy and doable. Pick one, and we’ll run with it, or tweak it together. |
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[ii] http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumer_protection_act_2007.html 09/03/17 09/03/17
[iii] http://ombudsman.govmu.org/English/Policies/Pages/Limitations.aspx 09/03/17
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