Hotel Room Booking System Project

Resme.com

(Online Travel Agency website)

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Abstract

Resme.com is an online travel agency website designed using ASP.NET and Microsoft SQL Server Management Studio. Resme.com is an online platform that helps the user reserve the hotel room of his/her choice online.

This website facilitates the end user to view the hotel and hotel rooms based on the various categories and sorting preferences they select. It also lets the users register to the website so that his/her individual profile can be maintained. He/she can access and modify his/her profile by signing in. New users are given sign up option.

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The user account maintains the personal details of the customer, both billing and room preference of the customer. Also, the reservation he/she has made can be viewed in the profile module. The user can cancel reservation prior to cancelation date of particular motel.

If the user is business owner, than he/she can add business to the Resme.com and manage business profile so customer can view services provided by them. Also, hotel owner can add and update business information along with amenities provided and picture of service. Price can be managed by the hotel owner based on their business models and services provided by them.

The system admin can add and manage the configurations of the website. She/he can add and modify the products, offers and manufacturers related to all the products. She/he can also create users for the system and assign them access rights based on the requirements and their job duty. System admin can also view various reports to fulfill certain job duty and reports help them to take decision and make business plans.

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Table of Contents

Abstract …………………………………………………………………………………………………………………iii

Table of Contents …………………………………………………………………………………………………….iv

CHAPTER 1

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INTRODUCTION

1. INTRODUCTION

1.1 Business Concept

With the ever expanding use of the internet and online travel booking sites for vacation planning, opportunities may exist for niche travel reservation offerings in the Online Travel Agency industry.  Resme.com is a new start-up company looking to capitalize on these opportunities by offering an online travel reservation service, specialized in Hotel room reservation services.  The company plans to offer hotel accommodation product distribution for many types of hotel properties, from small independent hotels to five star luxury residences worldwide.

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Resme.com intends to offer an efficient, informative, and user-friendly website for leisure travelers to book reservations for their Resme.com holiday vacations.  Travelers will be able to easily make accommodation reservations, for a vast range of hotel rooms, condos, and vacation home properties worldwide, at very competitive rates.  The service will also provide a more competitive distribution channel for hotels and resorts to make their accommodation products available to a targeted customer base. With the help of a strong customer service, Resme.com will greatly simplify the process of finding the most suitable accommodations for this more specialized traveler group, while providing hotels and other accommodation suppliers with a more cost effective distribution channel for their product.

1.2 Problem Background

The current manual reservation system uses paper and direct human interaction to book the hotel room and manage reservations. This makes delays exchanging of information in the hotel.

Reservation is done via phone calls or by visit in person to the hotel reservation office. The guest’s personal details such as Name, gender, Age and Duration of visit or stay, are entered during booking made. Then the booking officer asks to prepare room for guest before his/ her check in date. The data and documents are transferred manually to the appropriate office for compilation of the guest’s file. On the day of check in date the file is transferred to the reception. On the day of checking in the guest is given the key to his room, she/ he also specify if room service is needed.

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The Front desk hands over the customers file to the account department where guest pays for accommodation and other fee. The customers file is updated on daily basis of his expenditure costs. The financial department generates the bills on and delivered to the customer in their rooms. The guest pays at the accounts department.

A day before their check out day, their expenditure are generated. The guests receive their expenditure at the accounts office as they check out, where they pay for remaining balance if any.

After analyzed various traditional hotel room booking system, we had noticed the below problems in their system.

•  Manual system for storing records is not consistent as some inaccuracy can creep in while writing records manually.
• Guest or visitors may face hard time to getting place to stay in area.
• It is difficult to store record of availability of room and huge number of customer’s records.
• More manpower is required and the current system consumes too much time to making reservation and storing data.
• Maintaining of up to date availability of inventory is bit difficult, thus, it is making hard for executive to search the particular records and room.
• Payment processing and collection is difficult.
• Inaccurate of records or data.
• There is no centralized database can be created as information not at one place.
• More money and paper and other resources are wasted to store the record of available rooms and customers.

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1.2.1 THE STRUCTURE MANUAL SYSTEM.

1.2.2 ADVANTAGES OF THE MANUAL SYSTEM.

1.                Employee with the no computer skill or any special skill is required.
2.                No need to rely on any device to access or use data.
3.                Human interaction is required to create booking, thus one can better identify customer.

1.2.3 DISADVANTAGES OF THE MANUAL SYSTEM.

1. There is maximum possibility of losing customers record and files or mix up customer’s record.
2. As we are not sure and we can to re use past records, unwanted duplication of information and data is possible.
3. As the actual file is available, there are chances that one can use the files and information whiteout permission or right.
4. Maintaining file security and standard is difficult
5. As very easy access to guest information by unintended users, guest information is extremely unconfident.
6. Reusing or retrieves of guest records is extremely difficult.
7. Human are required to fill forms and enter data, manual data entry leas to errors.

1.3 Proposed Solution

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Main aim of designing this project is to design a system that can manage and handle the activities that are involved in a hotel reservation in an organized, cost-effective and reliable way. It will help the administrative to do their work in very simple manner without causing any trouble and Visitors or customer to reserve their room according to needs before they come to hotel. Customer can use any electronic device like laptop, computers, smart phones or tablet etc to book and confirm their stay with motel. Based on the limitation and shortcomings identified in the existing Hotel Room reservation system, the solutions have been provided for the better management to the organization and ease of access to the customer.

The proposed solution will have ability to manage customer’s account where they can save their preferences and personal information. Customer will have many options to compare rates and services based on their requirement. Efficient searching, sorting and filtering offered to the customer.  Traveler or any other customer can book and secure their place to stay before or without actually visiting the hotel. Executives and business owner can easily manage the inventory and rates of their hotel rooms. With the new system business owner are capable to market their product on resme.com and also they can create some packages and deals based to offer to the customer. The proposed system will be able to handle payment and transactions.

Here is the basic flow of Resme.com service:

As per the above diagram, we can conclude that resme.com will offer various products like airline ticket, Hotel room reservation, holiday package etc. to the user to be compared and book based on their requirements. User can use the Resme.com website, call us or contact sub agents to use service and to create booking or for any other help. With the help of various algorithms, proposed system will provide wide range of option to user line booking facility, hotel room search engine, online payment processing etc.

Below are solutions of the proposed system that are listed below as: