Posted: October 31st, 2023

BSBOPS501 Manage business resources

Provide a brief overview of the business or organisation you are basing your portfolio on.
What is the name of the business or organisation?
Nature Care Products
What is the main focus of the business?
Produces high-quality, eco-friendly skin care products for women.
Explain your organisation’s strategic goals (list at least two organisational objectives).
Increase profitability by 10%.
Expand the product range by 15%.
What role will you assume as you lead and manage organisational change?
What is your role and related responsibilities?
My title is manager of the human resources division. Organising, balancing, and overseeing Nature Care's administrative tasks are my responsibility.
Overseeing the recruiting, interviewing, and hiring of new staff
Consulting with top executives on strategic planning
Serving as a link between Nature Care’s management and employees.
How does your role and responsibilities relate to the execution of your organisation’s strategic goals?

Identify the organisational requirements you must follow as you manage change.
Which organisational documents (e.g. policies and procedures) provide input on how you approach organisational change? e.g. Risk management, Record keeping, Strategic Plan etc.?
Are there any processes you need to follow (include reporting protocols to managers)?
Attach relevant documentation to this section of your portfolio.
Analyse the external environment of your organisation.
What is the political situation like (e.g. unrest, government support of small business, government policies)?
What is the current and predicted economic situation (e.g. state of local and other applicable economies, interest rates, exchange rates, employment rates etc.)?
Are there any social considerations (e.g. changing values, beliefs, attitudes and habits)?
How are technological advances affecting the business (e.g. internet, RPA, risk control)?
What are your competitors doing/achieving?
What does the market want?
Analyse the current internal environment of your organisation.
What are the barriers and threats to change in your organisation?
What are your organisation’s strengths that will contribute to it achieving its objectives?
What are the weaknesses in your organisation that may require change?
What new and innovative opportunities currently exist in your organisation?
Plan to meet with at least two stakeholders.
Who will you meet with?
How will you interact with the stakeholders to build and maintain effective working relationships?
How will you use inclusive and collaborative techniques to negotiate change/opportunity priorities?
How will you use lateral thinking and exploration to develop new and innovative ideas (e.g. brainstorm)?
Complete the table to summarise the outcomes of your meeting.
Note: If not already viewed in person by your assessor, attach proof of your meeting with stakeholders to this section of your portfolio (e.g. video of meeting).
Student Project Portfolio

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BSBOPS501 Manage business resources

Student Name:

Student Number:

Contents

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Section 1: Analyse resource requirements 3
Section 2: Planning for resources 7
Section 3: Resource acquisition 16
Section 4: Evaluation 22

Student name:
Assessor:
Date:
Business this assessment is based on:
Documentation reviewed as preparation:

Section 1: Analyse resource requirements
Complete this section before the stakeholder meeting/s.
Provide an overview of the business and its strategic objectives and goals.

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Describe the regulatory and legislative context of the business that relates to managing resources.
Outline the specific objectives of the business unit/s that you are basing this project on.
E.g., business unit, project or department that requires these resources.
Resource 1
Which resource are you going to focus on for this project and which activity does it relate to?
Resource 2
Which resource are you going to focus on for this project and which activity does it relate to?
Resource 3
Which resource are you going to focus on for this project and which activity does it relate to?
Describe the stakeholders you need to meet with to discuss the nature and level of resource planning for all three resources.
Why are these stakeholders part of the consultation process?
These may be separate stakeholders or the same ones for all three resources depending on the size and nature of the business
When is this meeting/s set for?
Provide the details of when and where this meeting/s is occurring
What are the internal capabilities of the business in relation to the resourcing requirements?
What are the external resourcing requirements?
Outline any supplier or purchasing considerations, budget or anything else relevant to obtaining quotations here.
Provide an outline of the agenda / main discussion points for this meeting/s.
Copy and paste this row if you are having more than one meeting and fill one out for each meeting.

Complete this section after the stakeholder meeting/s.
Summarise the outcomes of the meeting/s.
Include any decisions that were made and next steps.
Copy and paste this row if you are having more than one meeting and fill one out for each meeting.

Attach:
Business documentation reviewed ☐
Recording of meeting/s if not observed in person or online by your assessor ☐

Section 2: Planning for resources
You need to complete all three of the plans in this section for three different resources.
Resource Plan 1
Description of resource bid.
Options.
Outline suitable options that may suit
Budget and costs.
Outline the total budget and provide a break down of the costs associated with this resource
What are the timelines for identifying suitable resources and the acquisition of this resource?

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Explain how the resource will be obtained/purchased following policy and procedures.

Explain the approval process for this resource.
Resource monitoring usage system
Develop a monitoring system that can be used to monitor the usage and success of this resource in meeting business or project objectives.
Establish a measurable Key Performance Indicators (KPI).
Show how you approached establishing the KPI in a mathematical way using problem-solving.
List ways to monitor the KPI including a timeframe for evaluation.
Develop a formal policy and procedure document and attach to this section (note you can develop just one Resource Usage Policy with different sections for all three resources if you would like to do it this way).
Risk and contingency planning
Complete the table to assess risks and develop contingencies for resources you are planning for.
Potential risks Planned Response
Risk associated with the acquisition or implementation of the resource How will you mitigate the risk?

Attach:
Scope of Requirements document ☐
Approval request for proposal (email) ☐
Resource Evaluation Policy and procedures developed ☐
Relevant policies and procedures related to the resource (workplace documentation or from the simulation pack) ☐

Resource Plan 2
Description of resource bid.
Options.
Outline suitable options that may suit
Budget and costs.
Outline the total budget and provide a break down of the costs associated with this resource
What are the timelines for identifying suitable resources and the acquisition of this resource?
Explain how the resource will be obtained/purchased following policy and procedures.

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Explain the approval process for this resource.
Resource monitoring usage system
Develop a monitoring system that can be used to monitor the usage and success of this resource in meeting business or project objectives.
Establish a measurable Key Performance Indicators (KPI).
Show how you approached establishing the KPI in a mathematical way using problem-solving.
List ways to monitor the KPI including a timeframe for evaluation.
Develop a formal policy and procedure document and attach to this section (note you can develop just one Resource Usage Policy with different sections for all three resources if you would like to do it this way).
Risk and contingency planning
Complete the table to assess risks and develop contingencies for resources you are planning for.
Potential risks Planned Response
Risk associated with the acquisition or implementation of the resource How will you mitigate the risk?

Attach:
Scope of Requirements document ☐
Approval request for proposal (email) ☐
Resource Evaluation Policy and procedures developed ☐
Relevant policies and procedures related to the resource (workplace documentation or from the simulation pack) ☐

Resource Plan 3
Description of resource bid.
Options.
Outline suitable options that may suit
Budget and costs.
Outline the total budget and provide a break down of the costs associated with this resource
What are the timelines for identifying suitable resources and the acquisition of this resource?
Explain how the resource will be obtained/purchased following policy and procedures.

Explain the approval process for this resource.
Resource monitoring usage system
Develop a monitoring system that can be used to monitor the usage and success of this resource in meeting business or project objectives.
Establish a measurable Key Performance Indicators (KPI).
Show how you approached establishing the KPI in a mathematical way using problem-solving.
List ways to monitor the KPI including a timeframe for evaluation.
Develop a formal policy and procedure document and attach to this section (note you can develop just one Resource Usage Policy with different sections for all three resources if you would like to do it this way).
Risk and contingency planning
Complete the table to assess risks and develop contingencies for resources you are planning for.
Potential risks Planned Response
Risk associated with the acquisition or implementation of the resource How will you mitigate the risk?

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Attach:
Scope of Requirements document ☐
Approval request for proposal (email) ☐
Resource Evaluation Policy and procedures developed ☐
Relevant policies and procedures related to the resource (workplace documentation or from the simulation pack) ☐

Section 3: Resource acquisition

Resource 1 acquisition
Summarise the process you went through to receive quotations for this resource.
Organisational compliance
How did you adhere to your organisational procurement policy and procedures when receiving quotations?
Timelines
How did you meet the timelines you planned for?
Quotations
List the suppliers/vendors you received quotations from
Attach these quotations to this section of your portfolio
Supplier preference and recommendation
Which supplier do you prefer and why? Summarise your reasons here.
Develop an email outlining your recommendations to the relevant manager and attach this.
Describe how you arranged the delivery / receival of the resource and the processes followed for allocation.
Attach any evidence here as part of the process E.g., emails / receipts or delivery documentation, internal communication to staff.
If using the case study you don’t actually need to purchase and receive the resource but you can make assumptions and develop emails or internal communications about allocation as part of the simulation.

Attach:
Quotations obtained ☐
Email recommending preferred supplier ☐
Evidence of resource allocation

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Resource 2 acquisition
Summarise the process you went through to receive quotations for this resource.
Organisational compliance
How did you adhere to your organisational procurement policy and procedures when receiving quotations?
Timelines
How did you meet the timelines you planned for?
Quotations
List the suppliers/vendors you received quotations from
Attach these quotations to this section of your portfolio
Supplier preference and recommendation
Which supplier do you prefer and why? Summarise your reasons here.
Develop an email outlining your recommendations to the relevant manager and attach this.
Describe how you arranged the delivery / receival of the resource and the processes followed for allocation.
Attach any evidence here as part of the process E.g., emails / receipts or delivery documentation, internal communication to staff.
If using the case study you don’t actually need to purchase and receive the resource but you can make assumptions and develop emails or internal communications about allocation as part of the simulation.

Resource 3 acquisition
Summarise the process you went through to receive quotations for this resource.
Organisational compliance
How did you adhere to your organisational procurement policy and procedures when receiving quotations?
Timelines
How did you meet the timelines you planned for?
Quotations
List the suppliers/vendors you received quotations from
Attach these quotations to this section of your portfolio
Supplier preference and recommendation
Which supplier do you prefer and why? Summarise your reasons here.
Develop an email outlining your recommendations to the relevant manager and attach this.
Describe how you arranged the delivery / receival of the resource and the processes followed for allocation.
Attach any evidence here as part of the process E.g., emails / receipts or delivery documentation, internal communication to staff.
If using the case study you don’t actually need to purchase and receive the resource but you can make assumptions and develop emails or internal communications about allocation as part of the simulation.

Section 4: Evaluation

Resource 1 evaluation
Provide an overview of the level of performance of the resource according to the data reviewed.
Has the resource been used in line with the product specifications and product/service standards?
How has the resource usage been used according to the budget for this resource? Were there any budget overruns? Explain reasons if this was the case.
Suggest improvements to work practices that could increase efficiency of this resource.
Does a corrective action need to be taken in relation to this resource? If yes, summarise this here and then implement it. Attach evidence of this implementation in this section.
Note: There only needs to be one corrective action taken for one resource. Write NA here if you have taken this for another resource.

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Attach:
Evidence of corrective action (1 only in total) ☐
Formal report developed for management ☐

Resource 2 evaluation
Provide an overview of the level of performance of the resource according to the data reviewed.
Has the resource been used in line with the product specifications and product/service standards?
How has the resource usage been used according to the budget for this resource? Were there any budget overruns? Explain reasons if this was the case.
Suggest improvements to work practices that could increase efficiency of this resource.
Does a corrective action need to be taken in relation to this resource? If yes, summarise this here and then implement it. Attach evidence of this implementation in this section.
Note: There only needs to be one corrective action taken for one resource. Write NA here if you have taken this for another resource.

Attach:
Evidence of corrective action (1 only in total) ☐
Formal report developed for management ☐

Resource 3 evaluation
Provide an overview of the level of performance of the resource according to the data reviewed.
Has the resource been used in line with the product specifications and product/service standards?
How has the resource usage been used according to the budget for this resource? Were there any budget overruns? Explain reasons if this was the case.
Suggest improvements to work practices that could increase efficiency of this resource.
Does a corrective action need to be taken in relation to this resource? If yes, summarise this here and then implement it. Attach evidence of this implementation in this section.
Note: There only needs to be one corrective action taken for one resource. Write NA here if you have taken this for another resource.

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Attach:
Evidence of corrective action (1 only in total) ☐
Formal report developed for management ☐

Student Project Portfolio

BSBLDR601 Lead and manage organisational change

Contents

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Section 1: Identify organisational change requirements and opportunities 5
Section 2: Develop and manage an organisational change management plan 7
Section 3: Evaluate your change management strategy 11

Student name: MANINDER SINGH BRAR
Assessor: SUJAN BHARATI
Date: 19-09-2023
Business this assessment is based on: NATURECARE
Documentation reviewed as preparation: STIMULATION PACK

Section 1: Identify organisational change requirements and opportunities

1 Provide a brief overview of the business or organisation you are basing your portfolio on.
1.1 What is the name of the business or organisation?
• Nature Care Products
1.2 What is the main focus of the business?
• Produces high-quality, eco-friendly skin care products for women.
1.3 Explain your organisation’s strategic goals (list at least two organisational objectives).
• Increase profitability by 10%.
• Expand the product range by 15%.
2 What role will you assume as you lead and manage organisational change?
2.1 What is your role and related responsibilities?
My title is manager of the human resources division. Organising, balancing, and overseeing Nature Care's administrative tasks are my responsibility.
 Overseeing the recruiting, interviewing, and hiring of new staff
 Consulting with top executives on strategic planning
 Serving as a link between Nature Care’s management and employees.
2.2 How does your role and responsibilities relate to the execution of your organisation’s strategic goals?

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3 Identify the organisational requirements you must follow as you manage change.
3.1 Which organisational documents (e.g. policies and procedures) provide input on how you approach organisational change? e.g. Risk management, Record keeping, Strategic Plan etc.?
3.2 Are there any processes you need to follow (include reporting protocols to managers)?
3.3 Attach relevant documentation to this section of your portfolio.

4 Analyse the external environment of your organisation.
4.1 What is the political situation like (e.g. unrest, government support of small business, government policies)?
4.2 What is the current and predicted economic situation (e.g. state of local and other applicable economies, interest rates, exchange rates, employment rates etc.)?
4.3 Are there any social considerations (e.g. changing values, beliefs, attitudes and habits)?
4.4 How are technological advances affecting the business (e.g. internet, RPA, risk control)?
4.5 What are your competitors doing/achieving?
4.6 What does the market want?

5 Analyse the current internal environment of your organisation.
5.1 What are the barriers and threats to change in your organisation?
5.2 What are your organisation’s strengths that will contribute to it achieving its objectives?
5.3 What are the weaknesses in your organisation that may require change?
5.4 What new and innovative opportunities currently exist in your organisation?

6 Plan to meet with at least two stakeholders.
6.1 Who will you meet with?
6.2 How will you interact with the stakeholders to build and maintain effective working relationships?
6.3 How will you use inclusive and collaborative techniques to negotiate change/opportunity priorities?
6.4 How will you use lateral thinking and exploration to develop new and innovative ideas (e.g. brainstorm)?

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7 Complete the table to summarise the outcomes of your meeting.
Note: If not already viewed in person by your assessor, attach proof of your meeting with stakeholders to this section of your portfolio (e.g. video of meeting).

Change/opportunity (at least three) How do the changes support the organisation’s objectives? Priority Agreed reporting protocol

8 Seek expert/specialist advice about the identified changes/opportunities and the related change management process.
8.1 Who will you consult with?
8.2 What communication tool will you use to seek their advice?
Note: You may use any communication tool to consult with the expert/specialist about the identified changes/opportunities and change management process. If not already viewed in person by your assessor, attach proof (e.g. recording of telephone call, video of face-to-face meeting, email trail etc.) to this section of your portfolio.
8.3 Summarise the outcome of the communication.

Attach:

Proof of meeting with stakeholders (if not viewed by your trainer) ☐
Proof of specialist/expert consultation (if not viewed by your trainer) ☐

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Section 2: Develop and manage an organisational change management plan

1 Assess the risks associated with the changes identified in Section 1 of your Project Portfolio. Include at least one barrier in your organisation to change.
Note: you may enter relevant information into the table below, or use any other appropriate format. If you use another format (e.g. MS Excel spreadsheet, your organisation’s risk template etc.), attach proof to this section of your portfolio.
Risk Potential outcomes Assessment Mitigation strategy
Likelihood
(scale of 1 to 4) Impact
(scale of 1 to 4)

9 Complete the table to assign resources to the required changes/opportunities.
Note: You must assign at least one resource for each change/opportunity you identified previously in this assessment.
Change/opportunity Resources

10 Use an appropriate method to conduct a cost-benefit analysis for the change/opportunity that was assigned the highest priority.

11 Use the work you’ve done in this section so far to develop a written change management project plan. In your plan, include:
● a description of the required changes/opportunities (including their priority and cost/benefit analysis of the highest priority change/opportunity)
● resource requirements
● risk management
● recommendations for timelines.
Note: Attach proof of your written change management project plan to this section of your portfolio. As you write your change management project plan, use clear and precise language to suit the audience and purpose.
Description of the changes/opportunities

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Resource requirements

Risk management

Recommendations for timelines

12 Obtain approval of your change management project plan from any relevant managers.
12.1 Who will you seek approval from?
12.2 How will you obtain approval (e.g. email to CEO with plan attached, verbally at an executive team meeting etc.)?
Note: Attach proof of how you sought approval to this section of your portfolio.

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13 Consult with relevant personnel to seek their input for a communication or education plan to communicate the required changes and opportunities (e.g. you may wish to seek input about personnel’s learning preferences and intrinsic/extrinsic motivation factors or you may wish to seek the executive management’s preference for how change is communicated).
Note: You may use any communication tool (other than verbal communication) to receive input from personnel (e.g. email, online survey etc). Attach proof of how you consulted with personnel to this section of your portfolio.

14 Develop a communication or education plan that:
● communicates/educates relevant stakeholders about the changes
● promotes the benefits of organisational change.
Note: you may enter relevant information into the template below, or use any other appropriate format. If you use another format (e.g. MS Word document), attach proof to this section of your portfolio.
Change or opportunity Who must receive communication or education about the change?
(e.g. Sales staff) Objectives of communication or education Strategy to embed change Communication or education tool to be used
(e.g. Live demonstration of new software) Activities required to deliver the communication pr education
(e.g. one on one training session to demonstrate new software) Person responsible for the communication or education Timeframe

15 Manage the delivery of your communication or education plan by:
15.1 arranging for the delivery of one planned activity (e.g. booking a meeting room for a live demonstration)
15.2 managing the delivery of the planned activity (e.g. sending a meeting request to relevant personnel, seeking confirmation that the activity has been completed etc.)
Note: Attach proof of how you arranged and managed the activities required to deliver your communication plan to this section of your portfolio.

Written change management plan
Proof of seeking approval for the change management plan ☐
Proof of how you sought input for a communication or education plan ☐
Proof of arranging one activity required to deliver the communication plan ☐
Proof of managing one activity required to deliver the communication plan ☐

Section 3: Evaluate your change management strategy
1 Assess your communication/education plan.
15.3 Has the plan been implemented as specified?
15.4 Have the objectives of the plan been achieved?
15.5 How have personnel responded to the changes?
15.6 What has been successful?
15.7 What requires improvement?

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16 Respond to barriers to the changes/opportunities.
16.1 What barriers have been experienced in the organisation as a result of the implemented changes (identify at least one)?
16.2 How should you respond to the barriers?
Note: Consider your organisation’s objectives and the risk management plan you developed in Section 2 of your Project Portfolio
16.3 Attach proof of your response to the barriers to this section of your portfolio (e.g. A photo of team lunch to thank staff and acknowledge the challenges and anxiety the change created for them, email to suggest mentoring relationship etc.).

17 Modify your communication/education plan meet the objectives of the plan.
Note: Make sure you highlight the changes to your original plan (e.g. by using bold font). You may enter relevant information into the template below, or use any other appropriate format. If you use another format (e.g. MS Word document), attach proof to this section of your portfolio.
Change or opportunity Who must receive communication or education about the change?
(e.g. Sales staff) Objectives of communication or education Strategy to embed change Communication or education tool to be used
(e.g. Live demonstration of new software) Activities required to deliver the communication pr education
(e.g. one on one training session to demonstrate new software) Person responsible for the communication or education Timeframe

18 Review and evaluate your change management project plan.
18.1 Has the change management project plan supported the organisation in meeting its objectives?
18.2 Are any changes required to your project plan?
18.3 Modify your change management project plan (if necessary).
Note: Attach proof of your modified change management project plan to this section of your portfolio. Make sure you highlight the changes to your original plan (e.g. by using bold font).

Attach:
Response to barriers ☐
Modified communication/education plan (if relevant) ☐

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