BUS304 Business Communication<\/p>\n
Unit 1
\nClass Topic Welcome and Principles of
\nInterpersonal Communication
\n1
\nIn today\u2019s business environment, employees are
\nexpected to have excellent written and oral
\ncommunication skills.
\nAt the conclusion of this course, you will have the
\nskills and knowledge necessary to help you write
\nand speak effectively, as well as use non-verbal
\ncommunication to build and maintain successful
\nbusiness relationships.
\nThis course is taught from a Christian perspective,
\nas well as a secular perspective.
\n2
\nWelcome to Business Communication
\n\uf06e Introduction
\n\uf06e Class Topics
\n\uf06e Class Objectives
\n\uf06e Lecture
\n3
\nFormat for Unit Sessions
\n\uf06e Class lectures
\n\uf071 Hearing and seeing
\n\uf06e Textbook
\n\uf071 Reading
\n\uf06e Individual homework
\n\uf071 Analyzing
\n\uf06e Discussion forum
\n\uf071 Applying and
\nexamining
\n\uf06e Completing all
\ncomponents is very
\nimportant to
\naccomplish the
\nobjectives of the
\ncourse.
\n4
\nLearning Tools
\n\uf06e Characteristics
\n\uf071 Online learners must
\nbe highly self motivated.
\n\uf071 Online learners must
\nhave high responsibility
\nfor assignments and
\ndiscussions.
\n\uf06e Facts
\n\uf071 Online learning is not
\neasier than traditional
\nclassroom learning.
\n\uf071 Learners must meet
\ndeadlines.
\n\uf071 It\u2019s easy to think we\u2019re
\nanonymous because
\nthere\u2019s no face time.
\n5
\nOnline Learning
\n\uf06e Course Page
\n\uf071 Activities
\n\uf06e Individual homework
\n\uf071 Discussion forum
\n\uf06e Weekly discussions
\n\uf071 Media
\n\uf06e Module
\n\uf06e Handouts & links
\n\uf06e Class lectures
\n\uf06e Schedule
\n\uf071 Be attentive to
\ndeadlines.
\n\uf071 The week (unit) begins
\non Monday and ends
\non Saturday.
\n\uf06e Observe Sabbath
\n\uf06e Manage your time
\n6
\nTips for Success
\n\uf06e Communicate
\n\uf071 Ask questions
\n\uf071 Participate
\n\uf071 Be engaged in discussion
\n\uf071 Seek handouts
\n\uf071 Contact the professor with
\nquestions or problems
\n7
\nTips for Success, cont.
\n\uf06e Analyze similarities and differences in Biblical
\nprinciples of effective communication
\n\uf06e Demonstrate competence in writing business
\ncommunications, including letters,
\nmemorandums, and reports
\n\uf06e Demonstrate a thorough knowledge of good
\ngrammar, punctuation, and mechanics
\n\uf06e Recognize differences in intercultural
\ncommunication
\n8
\nCourse Objectives
\n\uf06e Develop an effective oral presentation, including
\nthe preparation of PowerPoint slides and a
\nmeeting agenda
\n\uf06e Develop effective listening skills
\n\uf06e Explain the importance of Emotional Intelligence
\nwhen communicating with others.
\n\uf06e Develop a framework for career-long
\nprofessional pursuits, including the preparation
\nof a resume and application letter; letters of
\nemployment; and a LinkedIn profile
\n9
\nCourse Objectives, contd.
\n\uf06e Welcome to Unit One. In Unit 1, we will discuss
\nhow our interpersonal relationships play a large
\nrole in our day-to-day communication. Our
\ninterpersonal relationships include the way we
\ninteract those people we come into contact with.
\nIn dealing with others, we must be credible in
\nour communication. It is important that we also
\nrecognize and respect differences in cultures
\nand values that affect business communication.
\n\uf06e Let\u2019s get started.
\n10
\nIntroduction
\n\uf06e Credibility of communication
\n\uf06e Interpersonal skills
\n\uf06e Emotional Intelligence
\n\uf06e Active listening process
\n\uf06e Meeting planning
\n\uf06e Dimensions of culture and their application to
\nbusiness communication
\n11
\nUnit Topics
\n\uf06e Explain the importance of establishing credibility for
\nbusiness communication
\n\uf06e Describe the interpersonal communication process and
\nbarriers to effective communication
\n\uf06e Explain how Emotional Intelligence can impact effective
\ninterpersonal communication
\n\uf06e Explain and evaluate the process of active listening
\n\uf06e Describe and demonstrate approached to planning,
\nrunning, and following up on meetings
\n\uf06e Explain the major cultural dimensions and how they
\naffect communication
\n12
\nUnit Objectives
\n\uf06e Colossians 2:6-10 and Acts 17:24-28 should remind us
\nthat God is with each of us in all that we do and say and,
\nas Christians, we should walk as Christians, treating
\neveryone according to the principles of Christ.
\n\uf06e The Lord shall judge the peoples; Judge me, O lord,
\naccording to my righteousness, and according to my
\nintegrity within me. (Psalm 7:8 New King James
\nVersion)
\n13
\nBiblical Foundation
\n\uf06e Credibility of communication
\n\uf06e Interpersonal skills
\n\uf06e Emotional Intelligence
\n\uf06e Active listening process
\n\uf06e Meeting planning
\n\uf06e Dimensions of culture and their application to
\nbusiness communication
\n14
\nLecture Topics
\n\uf06e It is your reputation for being trustworthy.
\n\uf06e It is the degree to which others believe or trust in
\nyou.
\n\uf06e Your goal should be to gain trust or credibility
\nfrom colleagues, clients, customers, and other
\ncontacts.
\n15
\nLecture \u2013 What is Credibility
\n\uf06e Competence
\n\uf071 The knowledge and skills needed to accomplish business tasks,
\napproach business problems, and get a job done
\n\uf06e Caring
\n\uf071 Understanding the interests of others, cultivating a sense of
\ncommunity, and giving to others and showing generosity
\n\uf06e Character
\n\uf071 A reputation for staying true to commitments made to
\nstakeholders and adhering to high moral and ethical
\nvalues
\n16
\nLecture – Three Components of
\nCredibility
\n\uf06e Establishing credibility allows you to
\ncommunicate more easily and more influentially.
\n\uf06e Credibility leads to less resistance from others,
\nan increased willingness to cooperate, and a
\nreduced likelihood of miscommunication.
\n17
\nLecture – Credibility and Improved
\nWork Outcomes
\n\uf06e The process of sending and receiving verbal
\nand nonverbal messages between two or more
\npeople
\n\uf06e Involves the exchange of simultaneous and
\nmutual messages to share and negotiate
\nmeaning (thoughts and feelings that people
\nintend to communicate to one another) between
\nthose involved
\n18
\nLecture \u2013 Interpersonal Communication
\nProcess
\n19
\nLecture-Interpersonal Communication
\nProcess
\n\uf06e One goal of interpersonal communication is to arrive at
\nshared meaning.
\n\uf06e Shared meaning is a situation in which people involved
\nin interpersonal communication attain the same
\nunderstanding about ideas, thoughts, and feelings.
\n\uf06e Barriers to shared meaning
\n\uf071 External noise
\n\uf071 Internal noise
\n\uf071 Lifetime experiences
\n20
\nLecture \u2013 Shared Meaning
\n\uf06e Communicating effectively involves
\n\uf071 understanding emotions
\n\uf071 managing emotions to serve goals
\n\uf071 empathizing with others
\n\uf071 effectively handling relationships with others
\n\uf06e Emotional Hijacking
\n\uf071 A situation in which emotions control our behavior
\ncausing us to react without thinking
\n21
\nLecture \u2013 Emotional Intelligence
\n\uf06e Self-awareness
\n\uf071 The foundation for emotional intelligence
\n\uf071 Involves accurately understanding your emotions as they occur
\nand how they affect you
\n\uf06e Self-management
\n\uf071 The \u201cability to use awareness of your emotions to stay flexible
\nand to direct your behavior positively\u201d
\n\uf071 Involves the discipline to hold off on current urges to meet long term intentions
\n\uf071 Involves responding productively and creatively to feelings of
\nself-doubt, worry, frustration, disappointment, and nervousness
\n22
\nLecture \u2013 Four Components of
\nEmotional Intelligence
\n\uf06e Empathy
\n\uf071 The \u201cability to accurately pick up on emotions in other
\npeople and understand what is really going on with
\nthem\u201d
\n\uf06e Relationship management
\n\uf071 The \u201cability to use your awareness of emotions and
\nthose of others to manage interactions successfully\u201d
\n\uf071 Principles for relationship management: adapting
\ncommunication to the preferred styles of others and
\nensuring civility in the workplace
\n23
\nLecture \u2013 Four Components of
\nEmotional Intelligence, cont.
\nLecture \u2013 Active Listening
\nActive Listening
\n\uf06e \u201cA person\u2019s willingness
\nand ability to hear and
\nunderstand\u201d
\nComponents of Active
\nListening
\n\uf06e Paying attention
\n\uf06e Holding judgement
\n\uf06e Reflecting
\n\uf06e Clarifying
\n\uf06e Summarizing
\n\uf06e Sharing
\n24
\nLecture \u2013 Barriers to Effective Listening
\n\uf06e Lack of time
\n\uf06e Lack of patience and
\nattention span
\n\uf06e Image of leadership
\n\uf06e Communication
\ntechnology
\n\uf06e Fear of bad news
\n\uf06e Defending
\n\uf06e \u201cMe too\u201d statements
\n\uf06e Giving advice
\n\uf06e Judging
\n25
\n\uf06e Set expectations and follow the agenda.
\n\uf06e Encourage participation and expression of
\nideas.
\n\uf06e Build consensus and a plan of action.
\n\uf06e Close the meeting.
\n26
\nLecture \u2013 Running Effective Meetings
\nLecture \u2013 Types of Meetings
\nCoordination meetings
\n\uf06e Primarily focus on
\ndiscussing roles, goals,
\nand accountabilities
\nProblem-solving meeting
\n\uf06e Typically involve
\nbrainstorming about how
\nto address and solve a
\nparticular work problem
\n27
\nLecture \u2013 Agenda and Meeting Minutes
\nAgenda
\n\uf06e Should include:
\n\uf071 Date\/time of meeting
\n\uf071 Location
\n\uf071 Agenda items
\n\uf071 Time frames
\n\uf071 Participants\/roles
\n\uf071 Goals\/expected outcomes
\nMeeting Minutes
\n\uf06e Components include:
\n\uf071 Date and time
\n\uf071 Team members present
\n\uf071 Meeting roles
\n\uf071 Key decisions
\n\uf071 Action items and deadlines
\n28
\n\uf06e Start the meeting with social chat.
\n\uf06e Start with a contentious question.
\n\uf06e Ask \u201cwhat do you think about\u201d questions.
\n\uf06e Make sure each team member is involved.
\n\uf06e Articulate views precisely.
\n\uf06e Take minutes in real time.
\n\uf06e Focus on your teammates and avoid
\nmultitasking.
\n\uf06e Use video when possible.
\n29
\nLecture \u2013 Conducting Effective Virtual
\nMeetings
\n\uf06e We view other cultures as having value and
\nlegitimate and valid views when interacting in
\nbusiness transactions.
\n\uf06e We avoid ethnocentrism.
\n30
\nLecture \u2013 Respect, Recognize, and
\nAppreciate Cultural Differences
\n\uf06e Individualism vs. collectivism
\n\uf06e High power distance vs. low power distance
\n\uf06e Long-term vs. short-term orientation
\n\uf06e Uncertainty avoidance
\n\uf06e Masculine vs. femininity
\n31
\nLecture \u2013 Cultural Differences
\n\uf06e Establish trust and show empathy.
\n\uf06e Adopt a learner mind-set.
\n\uf06e Build a co-culture of cooperation and innovation.
\n\uf06e Avoid communication blunders during business
\ntransactions.
\n32
\nLecture \u2013 Benefits of Cross-Cultural
\nWork Relationships
\n\uf06e To recap, we should be credible in our
\ncommunications. To be effective, all parties in
\nthe communication process must have trust in
\neach other and demonstrate mutual respect,
\nregardless of differences in culture and values.
\n33
\nUnit Recap
\n\uf06e Complete reading assignments
\n\uf06e Complete writing assignments
\n\uf06e Answer discussion questions
\n\uf06e Complete unit quiz
\n34
\nWhat\u2019s next?
\nCardon, Peter W. (2018). Business Communication Developing
\nleaders for a networked world 4
\nth ed. New York: McGraw Hill
\nEducation
\n35
\nReferences<\/p>\n","protected":false},"excerpt":{"rendered":"
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